Returns & Exchanges

Three simple steps for returns and exchanges:

No returns or exchanges on bathing suits, jewelry, under garments or sale merchandise

1. Be sure the merchandise to be returned/exchanged is in its original condition, unwashed and unworn with tickets still attached, along with a copy of the sales receipt and the reason for return
2. A return requires a Return Authorization Number (RA#). The RA# must be requested via e-mail at mbinfo@shopmadambutterfly.com  titled Return Authorization Request within 7 days of receipt of merchandise.
3. Once you receive an RA#, be sure the RA# is clearly written on the outside of the shipping box. Merchandise must be returned to shopmadambutterfly.com within 7 days of receipt of RA# (please note: shopmadambutterfly.com will not except any boxes without an RA#).

Please ship returns/exchanges to:

shopmadambutterfly.com
500 Pavillions Lane
Sacramento , CA 95825-4742

Notes to remember for returns/exchanges:

1. shopmadambutterfly.com is not responsible for customer returns/exchanges that are not received.  Please insure all packages sent to shopmadambutterfly.com
2. Allow approximately 2 weeks for returns to be processed.
3. shopmadambutterfly.com has the right to deny return/exchanges if the merchandise does not meet company standards